Returns & Refunds

Last updated August 21, 2026

14-Day Return Window

RoofProtect Products accepts eligible returns when the return is initiated and approved within 14 calendar days after delivery. Return or refund requests made after this 14-day period are not accepted.

Return Authorization Required

Do not send a product back without contacting RoofProtect Products first. An official Return Authorization Number is required before any return is shipped. Shipments received without prior authorization will be refused.

Eligible Product Condition

Returned products must be completely unused, undamaged, and properly packed in their original industry packaging to help prevent transit damage. Only new, unopened products are eligible for return.

Return Shipping and Restocking Fees

The customer is responsible for return-shipping costs. RoofProtect Products does not charge a restocking fee for authorized eligible returns.

Refunds

After an authorized eligible return is received and inspected, an approved refund is issued to the original payment method within 7 days.

Exchanges

RoofProtect Products does not offer exchanges.

Damaged, Defective, or Incorrect Deliveries

Report a damaged, defective, or incorrect product to RoofProtect Products within 7 calendar days after delivery. After RoofProtect Products verifies the issue, the remedy is a replacement product only. Cash refunds are not offered for verified damaged, defective, or incorrect product claims.

How to Start a Return or Report an Issue

Contact RoofProtect Products through the website contact page before sending any product back. Include your order information and the reason for the request. For damaged, defective, or incorrect deliveries, include clear photos showing the issue.